PRIVACY POLICY

Effective Date: August 16, 2019

H & R Accounts Inc., d/b/a Avadyne Health, (collectively, "Company," "we" or "us") collects information about you when you use this website ("Site"), the “Patient Concierge” mobile application (the “App”) and related websites, applications and services to which this Privacy Policy is posted, linked or referenced (collectively (with the Site and App), the "Services").

This Privacy Policy describes:

BY USING THE SERVICES, YOU CONSENT TO THE PROCESSING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES.

  1. WHEN THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to you when you use the Services or communicate with us offline, such as by telephone for customer support. If a particular Service has its own privacy policy or links to a different privacy policy, then that privacy policy -- not this Privacy Policy -- applies.

Our agreements with our customers (a “customer agreement”) may contain provisions about the collection, use, storage and disposal of information collected through the Services and offline.  If a provision of a customer agreement conflicts or otherwise is inconsistent with a provision of this Privacy Policy, then the provision of the customer agreement will prevail but solely to the extent of the conflict or inconsistency.

If you have not done so already, please also review our Terms of Service ("Terms").  The Terms contain important provisions, including when our liability to you is limited.

2. PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

The information that we collect depends on how you use the Services.

a. Information that You Provide to Us: You provide us with your personal information when you create an account, complete online forms, contact us for help or otherwise voluntarily supply your personal information to us. We also collect personal information as described to you at the point of collection or when you agree to our collection and use of it.

b. Information that We Collect When You Use the Services: When you use the Services, we automatically collect information about how you interact with the Services, such as IP address, domain server, type of device(s), operating systems and web browsers used to access the Services and statistics and information associated with your interactions with the Services (collectively, "Usage Data").   We and our service providers may use cookies and other technology to collect Usage Data and other information as described in Section 3 below.

c. Information from Other Sources: Third-party service providers that assist us with our business operations also collect information on our behalf.

3. HOW WE USE DATA COLLECTION TECHNOLOGY AND RESPOND TO DO NOT TRACK SIGNALS

The Services may include cookies, pixel tabs (also known as web beacons, flash cookies and clear GIFs) and similar technology used to collect information (“Data Collection Technology”).

A cookie is a small text file placed in your web browser directory to store information about your use of the Services. A cookie may be either permanent or temporary. A temporary (or session) cookie is deleted when you close your web browser or turn off your computer. A permanent (or persistent) cookie is stored until deleted.  Cookies help us improve your experience of the Services by, for example, recognizing you when you return to the Site. Cookies placed in your web browser directory by us are called "first party cookies". Cookies placed in your web browser directory by third parties are called "third party cookies". A third-party cookie may recognize your computer both when it visits the Site and also when it visits other websites serviced by the same third party providing the cookie. To find out more about cookies, visit www.allaboutcookies.org.

We also use mobile device identifiers, which are files stored on your mobile device that can be used to track your mobile device and data and activities occurring on and through it, as well as the applications installed on it. Mobile device identifiers function like cookies because they enable collection of personal information (such as media access control and location) and Usage Data. Mobile device identifiers help us learn more about our users' demographics and internet behaviors.

We may use third-party website analytics services in connection with the Services, including, for example, to record mouse clicks, mouse movements, scrolling activity and text that you type in to free-form text boxes. These website analytics services generally do not collect personal information unless you voluntarily provide it and generally do not track your browsing habits across websites which do not use their services.  These analytic services include Google Analytics, which is a Google service that collects aggregate information about use of the Services and reports website trends.  Google Analytics does not directly identify individual users.  You can learn about Google’s practices and opt out by visiting https://policies.google.com/technologies/partner-sites.

We use the information collected from these third-party services to help improve and make the Services easier to use.

How We Respond to Browser "Do Not Track" Signals: Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a "Do Not Track" (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain personal information about the browser's user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, we and many website operators do not respond to DNT signals. For more information about DNT signals, visit http://allaboutdnt.com.

Options for Opting Out of Cookies and Mobile Device Identifiers: Some web browsers (including some mobile web browsers) provide settings that allow you to reject cookies or to alert you when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept our cookies or mobile device identifiers, if you block or reject them, you may not have access to all the features of the Services.

4. HOW WE PROCESS INFORMATION

a. How We Use Information. We process the information that we collect from or about you to operate, maintain and enhance the Services, including:

We do not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.  

b. How We Disclose Information.  We disclose information to:

c. How We Protect and Store Information.  We process and store your personal information on servers in North America that are owned and maintained by us or by third parties contractually providing a server interface and software platform to facilitate operation of the Services.  Together with the third parties, we take steps to protect your information by using physical, technical and administrative security measures intended to protect information that we process and maintain. Unfortunately, however, no system or online transmission of information is completely secure. We cannot guarantee the security of information, which means that any transmission is at your own risk.  

You are responsible for maintaining the security of any password or other form of authentication involved in obtaining access to password-protected or secure areas of the Services. Access to the Services through your credentials is treated as authorized by you.  Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution.  We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security.

If you believe that the information you provided to us is no longer secure, please notify us immediately using the contact information provided below.


We retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.  The criteria used to determine our retention periods include:

5. LINKED SERVICES

This Privacy Policy applies solely to information collected by or through the Services. The Services may contain links to third-party websites and services ("Linked Services").  These Linked Services are not under the control of Company and Company is not responsible for Linked Services. The inclusion of a link does not imply endorsement by Company of the Linked Services or any association with the operators of the Linked Services. Company does not investigate, verify or monitor the Linked Services. Company provides links to Linked Sites for your convenience only.

You access Linked Services at your own risk. We encourage you to read about the privacy practices of any website, mobile application or other service that you access.

6. THE SERVICES ARE NOT FOR USE BY CHILDREN

The Services are designed and intended for adults.  In compliance with the Children's Online Privacy Protection Act, we do not knowingly collect personal information from children under age 13.  Please contact us if you have reason to believe that a child under the age of 13 has provided us with his or her personal information.

7.  YOUR CHOICES ABOUT YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. You can review and change your personal information by logging into the Services and accessing your account. You may also send us an email at compliance@avadynehealth.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement, would cause the information to be incorrect or if not reasonably possible to do so.  We often need to retain certain information for recordkeeping purposes.  We also may not allow you to review certain data for security, confidentiality or other legal reasons.

8. INFORMATION FOR CALIFORNIA RESIDENTS

A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to:

Avadyne Health

Attn: Compliance Director

5320 22nd Avenue

Moline, IL 61265

Please note that under California law, we are only required to respond to a customer request once during any calendar year.  

9. CHANGES TO THIS PRIVACY POLICY

The Effective Date of this Privacy Policy is set forth at the top of this webpage. We may from time to time change this Privacy Policy, such as when we add new services or the law changes.  Whenever possible, we will provide you with advance written notice of changes and will not make retroactive changes that reduce your privacy rights unless legally required to do so.  

After we make changes, your continued use of the Services after the Effective Date above constitutes your acceptance of the Privacy Policy with the changes.  As of the Effective Date, the Privacy Policy supersedes all previous versions.

10. HOW TO CONTACT Company

If at any time you believe that we have not adhered to this Privacy Policy, please let us know.  We will use good faith efforts to determine and correct the problem.

If you have questions or comments about the Services, this Privacy Policy, or Company, please email us at compliance@avadynehealth.com or write to us at:

Avadyne Health

Attn: Compliance Director

5320 22nd Avenue

Moline, IL 61265